OCO Return & Refund Policy

1. Returns

We want you to be completely satisfied with your purchase from Orange Cottage Organics. If you are not happy with your order, please follow our return guidelines:

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time frame: You have 30 days from the date of delivery to initiate a return.
• Process:
  1. Contact our customer support team at [email protected] to request a return.
  2. Provide your order number and a brief reason for the return.
  3. We will provide you with instructions on how to return the item.
• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

2. Exchanges

We do not offer direct exchanges. If you need a different size, colour, or product, please follow the return process outlined above and then place a new order for the desired item.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or issue a full refund, including any shipping costs.

4. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a damaged or defective item.